(2) our services, products, offerings & programs and courses ("Programs"); and
(3) any services, content, and features made available by us through the Website or the Programs (together with the Website and the Programs, the "Services").
PURCHASE QUALIFICATION - ACCOUNT SECURITY
TYPES OF INFORMATION WE COLLECT
Information You Provide to Us: In general, you may visit the Website without telling us who you are or sharing any Personal Data with us. However, if & when you register for an account for the Programs (an “Account”), and/or use other aspects of the Programs, and/or communicate with us for customer service or technical support for the Programs, we may ask you to provide certain Personal Data, such as your name, email address, postal address or telephone number, date of birth and gender.
You may decline to provide Personal Data to us, but, if you do so, certain Programs, or features of certain Programs, may not be available to you. For example, we sometimes request certain Personal Data to determine whether you are eligible for Services targeted toward particular cohorts. Sometimes, funders or sponsors of our Services require us to provide them with information regarding participants in these Services. Such information could include the contact information and program status of participants, which we would disclose to the funder or sponsor in the form of Personal Data, or the ethnicity, gender or other characteristics of participants, which we would disclose to the funder or sponsor in an aggregated form. In such cases, participation in the Services may be contingent on individuals providing the relevant Personal Data.
You may also have the opportunity to voluntarily provide additional Personal Data to us, such as information pertaining to your educational background or personal and professional goals, or other geographical or demographic or biographical information, which may or may not be associated with your Account.
We may ask you whether you want to receive human-controlled-and-operated calls and/or autodialed and prerecorded message calls and/or text messages relating to the Services. If you consent to such use of your phone number for these purposes, you may, if permissible under applicable laws and regulations, receive human-controlled-and-operated calls or autodialed and prerecorded message calls and/or text messages from us, as applicable, relating to the Services, at that number.
Information Collected From Devices: When you access the Services using a computer or mobile device, including a desktop computer, laptop, mobile phone, tablet, smart watch or other consumer electronic device (each, a “Device”), we may collect information from your Device, such as your Device type and manufacturer, your mobile carrier, your device software version, your Device identifiers, your mobile phone number, your IP address, your browser type, your network connection type, information about the webpage that referred you to the Website or that you visited prior to the Website, and your behavior and activity on the Website. Your behavior and activity on the Website may include the amount of time you spend using the Services and your login and log out times.
The Cookies we use in connection with the Services may include the following:
Electronic Mail & URLs: In some of our email messages to you, we may use “click-through URLs” linked to content on the Website. We track click-through data to help us understand and analyze interest in topics and use of the Services.
Do Not Track: Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third parties. We do not use technology that recognizes DNT signals from your web browser.
Information Collected From Third Parties: We also collect Personal Data about you from other companies. For instance, we may receive Personal Data about you from educational institutions, nominating partners, and third-party service providers.
SPECIAL CATEGORIES OF PERSONAL DATA
We do not & will not, unless you explicitly consent, process any Personal Data relating to you in the following special categories:
(i) data revealing or concerning your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation;
(ii) genetic data; or, biometric data for the purpose of uniquely identifying you;
HOW WE USE INFORMATION
We may use Personal Data in other ways that we expressly disclose at the time you provide it. We do not use your Personal Data to make automated decisions about you without any human input. In case, we ever begin to do so, if and as applicable, and to the extent required by applicable law, we will endeavor to implement suitable safeguards, including, for example, an opportunity for you to request human intervention, express your point of view, contest any decisions made, and request that we restrict the use of your personal data for the purposes of these automated decisions.
HOW WE SHARE INFORMATION
YOUR RIGHTS AND CHOICES ABOUT YOUR PERSONAL DATA
You may opt not to receive promotional emails from us by contacting us as indicated below or by following the “unsubscribe” instructions in any promotional email you receive from us. Please note, however, that we may still send you non-promotional emails about your relationship with us.
You have the right to:
(i) request confirmation of whether we store, use or share any of your personal data;
(ii) obtain access to or a copy of your personal data;
(iii) receive an electronic copy of personal data that you have provided to us, or ask us to send that information to another company (the “right of data portability”);
(iv) restrict our uses of your personal data or object to those uses;
(v) seek correction of inaccurate, untrue or incomplete personal data; or
(vi) request erasure of personal data held about you by us, subject to certain exceptions prescribed by law.
INFORMATION YOU SHARE SOCIALLY
The Services may allow you to connect and share your actions, comments, content, and information publicly or with other Program participants. We are not responsible for maintaining the confidentiality of any information you share publicly or with other Program participants. In addition, the Services may allow you to connect with us and share on third-party websites, applications, and services. Please be mindful of your personal privacy needs and the privacy needs of others, as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. We also do not control the privacy practices of third parties. Please contact those websites and services directly if you want to learn about their privacy practices.
HOW WE PROTECT YOUR PERSONAL DATA
We have, and require, our third-party service providers to have administrative, technical, and physical safeguards in place in our respective computer systems, databases, and communications networks that are reasonably designed to protect information contained within such systems from loss, misuse, and alteration. The measures we utilize may include storing Personal Data on secured servers, transmitting Personal Data using encryption technologies, and auditing and reviewing our data collection practices. No method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security of your Personal Data. You also play a role in protecting your Personal Data. Please safeguard your username and password for your Account and do not share them with others. If we receive instructions using your Account login information, we will consider that you have authorized the instructions. You agree to notify us immediately of any unauthorized use of your Account or any other breach of security related to the Services. We reserve the right, in our sole discretion, to refuse to provide the Services, terminate your Account, and to remove or edit content.
PURCHASE QUALIFICATION - ACCOUNT SECURITY
To make a purchase on any of CL centers or websites, you must comply with the terms set out in this Terms of Sale. You acknowledge that you are responsible for maintaining the security of, and restricting access to, your account and password, and you agree to accept responsibility for all purchases / registration and other activities that occur under your account. CL reserves the right to refuse or cancel orders at any time in its sole discretion.
PAYMENT METHODS & TERMS
We currently accept the following forms of payment: Cash, Check (“payable at” locations will be advised by the Centers), Bank Drafts, Credit Cards (MasterCard, Visa, Discover, American Express - varies across Centers due to banking channel availability, hence do please check with the individual centers), Mobile Wallets, Bank Wire or Electronic Transfer (details available at the Centers)
Refund in case of incorrect purchase: Programs purchased will not be refunded or changed to another program on grounds of incorrect selection at the time of purchase.
Refund in case of server error: In case the same program is purchased twice due to some server error, the following refund rules will apply - If the learner informs us within 7 days, full refund would be done thereafter he/she would be provided with a credit note, which is 10% more than the purchase value.
Refund in case of special approval: In case of refund with special approval, there will deduction of 25 % from the total amount paid by the customer and the remaining will be refunded. This is applicable across all the Programs except the Classroom Programs where it is dependent upon the center and its policy.
Termination by you: You may, at any point in time, choose to terminate your subscription to a service by sending us an e-mail. Such termination will not change any amounts due to us.
Termination by CL: Breach of any of the terms of this Agreement constitutes a termination of the Agreement. Any and all amounts due under this Agreement shall survive the Term of this Agreement. If you fail, or CL suspects that you have failed, to comply with any of the provisions of this Agreement, including but not limited to failure to make payment of fees due, failure to provide CL with a valid credit card or with accurate and complete Registration Data, failure to safeguard your Account information, violation of the Usage Rules or any license to the software, or infringement or other violation of third parties' rights, CL, after notice of 07 (seven) days to rectify such failure to you, may terminate your subscription and/or your Account if such failure on your part still continues. No refunds will be issued in such a case of for early Termination.
Dubai Head Office:
105, NBQ Building,
1st floor , Bank Street,
Bur Dubai - Dubai
+971 4 396 7441
+971 54 792 6632
Al Nahda Branch:
Platinum Business Center
403, 4th Floor,
Al Nahda 2
+971 4 238 3377
+971 54 792 6634
Abu Dhabi Branch:
102, 1st Floor,
+971 2 627 5751
+971 54 792 6631
Global Excel Training Institute Campus
Building No. C-41, M2, Behind Safeer Mall, Shabbiya 9, Mussafah
+971 25 558 805
+971 50 413 1789
Al marifa study centre campus,
al thuriya building, mezzanine floor-02, abushagara,
+971 65 333 361
+971 54 792 6629